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English version
Marketplace terms for merchants covering listings, fulfillment, commissions, payouts, disputes, compliance, and support cooperation.
Version
2026.04
Effective date
April 6, 2026
1. Merchants remain independent businesses responsible for their inventory, product quality, pricing, fulfillment, food handling, customer-facing accuracy, and legal compliance.
2. Merchants must complete onboarding, maintain accurate business information, hold required licences and approvals, and keep store, product, pricing, inventory, and availability information current.
3. Merchants are responsible for order acceptance, order preparation, substitutions where permitted, packaging, handoff readiness, issue response, and support cooperation.
4. Under the current pricing plan, MMH may charge merchant commissions of 10% for pickup orders and 20% for delivery orders. MMH may update pricing plans or plan schedules later through notice or updated merchant materials.
5. Merchant payouts are separate from customer-facing fee disclosure. MMH may deduct commissions, refunds, chargebacks, disputes, credits, promotions funded by the merchant, taxes, processor losses, and other contractually permitted offsets before settlement.
6. Payout timing may vary based on processor timing, disputes, reserve requirements, refund activity, operational holds, legal compliance, banking issues, or minimum payout thresholds.
7. Merchants must cooperate with MMH on refunds, customer complaints, delivery issues, food safety concerns, recalls, fraud reviews, and documentation requests.
8. MMH may suspend or terminate a merchant account, remove listings, or pause payouts for breach, safety issues, fraud risk, unpaid balances, or legal concerns. Final indemnity, liability cap, and notice language should receive lawyer review before launch.
